The entities
This website and the terms Joymark Travel refer to the Joymark Vietnam Travel and Trading Company Limited, a limited liability company based in Hanoi, Vietnam.
The term "you" refers to the customer the “user” visiting and/or booking a reservation or any other services that the customer may use/download/or reference from the Joymark Travel website.
General Information
The use of this website and the services provided by Joymark Travel is subject to the current Terms and Conditions, which apply to all online bookings. Joymark Travel provides services from suppliers of travel services and operates as an agent for travel services/suppliers. Each supplier has its own terms and conditions governing its products and services which are the controlling factor in case of disputes.
Please ensure that you have read the Joymark Travel Terms and Conditions, as well as the terms and conditions of the relevant suppliers (airline fare rules, cruise and hotel/accomodation booking conditions) before you complete any transaction with us. By booking and purchasing a ticket or other services provided by Joymark Travel , means that you have agreed and accepted the Terms and Conditions of Joymark Travel . Any violation of the terms and conditions of the website means Joymark Travel has the authority to reject your reservation orders.
Booking Process
By proceeding to purchase from Joymark Travel , and acknowledging the acceptance of these terms and conditions, you also accept the fare rules associated with chosen flights as defined by Joymark Travel and airlines/suppliers being utilised for your chosen itinerary.
By completing the relevant fields on our booking forms via our website, you give explicit authority to Joymark Travel to act as your broker in providing travel services including air, rail, cruise, hotel, either by a requested supplier or any other travel services offered or selected. This authority includes any bookings done through our online chat or call-centre support system or for reservations made at our offices and outlets. After booking and purchasing a flight or transport ticket or any other travel service through our website, you will receive confirmation of your booking, purchase, and record of payment by e-mail. You are obliged to verify the accuracy of the confirmation data and immediately inform Joymark Travel within the same calendar day for any discrepancies or errors in the original registered reservation. In case of any errors and discrepancies in your booking, Joymark Travel bears no responsibility and you are not released from the sales/booking contract.
Electronic Ticketing (e-tickets)
Joymark Travel uses electronic tickets (e-tickets) for all flights. Your reservation and ticket data are automatically transferred to the airline’s reservation and management system. Upon issuance of a ticket, you will receive an e-mail which includes your ticket number for your ‘e-ticket’, which must be printed and used for check in at the airport. Your name in the reservation system MUST match your identity and identification documents used for travelling. If you are travelling with more than one passport the ticket must match your travelling passport. Failure to correctly enter data for names or passports used for travel is the passengers (you) responsibility and Joymark Travel has no liability for errors or omissions on any booking details entered or not entered into for a booking.
Baggage
Joymark Travel uses information provided by suppliers to identify the possible baggage allowance available to the traveller based on fare basis, class of ticket, and airline. Joymark Travel has no liability for correctness, errors, or omissions on any booking relating to baggage allowances. Airlines and suppliers have reserved the right to change baggage policies with out notice to suit business and operational needs. Please note that international and mixed carrier flights may have differing baggage allowances. Joymark Travel has no liability for any baggage fee’s charged at check-in for any flight on any airline, rail, or cruise travel.
When there are two or more airlines involved for connecting flights then you may have to claim your bags at the connecting airport and check-in again to continue your journey. You are also advised that in these cases if you have excess baggage, where there is a difference in baggage allowance from one carrier to the next, you will have to pay an excess baggage fee assessed by each airline. Any additional fees for baggage not purchased at the time of booking from the Joymark Travel website are to be paid directly to the airline upon using such service.
Prices
Joymark Travel has no control or liability for any changes in prices, booking fees, baggage or excess baggage fees, and cancellation of your trip by the supplier of travel services offered on this site. We strongly suggest all travellers take out travel insurance.
Payment
For flight tickets reservations made through our website payment is possible by credit card, bank transfer or electronic transfer. Before payment in full, Joymark Travel is not obliged to transfer any flight tickets or any other travel documents to you. Joymark Travel may ask you to submit any evidence regarding your address, a copy of your credit card or bank deposit account, before issuing your ticket.
All credit card transactions pass through 3D Secure Authentication of Verified by Visa or SecureCode by MasterCard at our acquiring merchant bank. Your bank may ask for additional security information in order to process the transaction. Joymark Travel has the right to ask for transaction confirmation by the card issuing bank of the card holder and in case of a negative/no answer being received for security reasons, the transaction will be cancelled and you will be advised to contact your bank. The above is reply is communicated to you via the website payment interface and/or via the e-mail details inserted during the reservation process.
Your credit card if used for payment will be charged the value of the purchase price as noted on check out, in the currency you have selected. Currently the two options for check out currencies are USD and VND. Your bank or card company may have fee’s for use of your card outside of the card’s country of origin or generate an exchange rate on your chosen currency that is not disclosed to you at the time of purchase. Joymark Travel has absolutely no responsibility for any charges generated by use of a credit card on this site other than those identified at checkout.
All cancellation and refund transactions are required to be processed with credit back only to the original credit card in the reservation, with no exceptions. If your financial institution uses any currency other that US Dollars (USD) or VND Vietnamese Dong, they may have a different currency exchange rate applicable to void and refund credit transactions, that may differ from the original sales transaction. Please check with your credit card issuing bank, regarding their specific policies on void and refund credit transactions, relating to currency exchange rates.
If you are paying for tickets or services by bank or wire transfer, all funds must reach Joymark Travel accounts by the ticket funding deadline noted for your booking. Joymark Travel will not issue tickets until cleared funds are received. If your funds are not cleared before the ticketing payment deadline specified your booking will automatically be cancelled. Payment by bank or wire transfer requires you to pay all associated transfer costs and fees required in order for Joymark Travel to receive the full amount of funds for the flights and/or services purchased. Failure to provide full payment through lack of fee and cost of transfer is considered as non-payment of required charges and your booking will be cancelled. Any associated costs to return funds to you will be at your expense. All Wire and bank transfers should be marked as “Sender Pays All Costs and Fee’s for transfer”.
Travel Documents
Joymark Travel has absolutely no responsibility for your travel documents (passports, visas etc) being valid or acceptable for travel, transit, departure, or arrival to or from a destination. You, alone, are obligated to ensure that you have the necessary travel documents for use of the travel service you have purchased. We do not warrant that any ticket will provide entry into a country or governmental jurisdiction. Visa exemptions and Visa on arrivals or entry to any country are not guaranteed through the purchase of any ticket.
Cancellations – Changes
Most the airfares on Joymark Travel site are NON-REFUNDABLE. You are responsible for your purchase decision and any loss or damages that may arise from purchasing a ticket that cannot be changed, cancelled, modified, or refunded according the suppliers rules. Some bookings are clearly identifiable on Joymark Travel as non-refundable. The fact that the site may not clearly identify a ticket as non-refundable does not circumvent the suppliers fare rules or policies. By booking and making payment on the Joymark Travel site or by other means, you accept the fare/supplier rules for your bookings. No ticket on the Joymark Travel site is allowed to have a name change or partial name change/correction once booked or ticketed.
The possibility to change or cancel a flight ticket, a trip, or any other travel service purchased on this site is subject to the policy terms and conditions governed by each supplier. Joymark Travel has no influence on conditions imposed or actions taken by suppliers. Changes, cancellations and refunds of tickets or services may not always be possible. Additional costs may arise in a case where a ticket or travel service is changed or cancelled. Those costs are in part determined by the travel service supplier along with a service fee by Joymark Travel when we are required to act on your behalf.
All tickets and travel services have purchase rules and restrictions for any possible changes, refunds, or no show/lat show charges, etc as provided by the travel suppliers. By purchasing travel services on this site it verifies you have read and accept these rules before making and completing any online reservation. If the supplier provides you with the right to change or cancel a flight ticket or services, then you are obliged to inform Joymark Travel in writing about your wish to change or cancel your reservation. When changes in the booking times or cancellations of any services occur by the supplier, Joymark Travel will try to contact and inform you by telephone, e-mail, or text about the changes subject to the condition that Joymark Travel has been notified by the respective supplier in a timely manner. Joymark Travel holds no liability for any transfer, delay, or cancellation of flights or any other travel services and products of the supplier.
Should you buy a return flight ticket, a one way ticket with multiple stops, or a ticket with multiple destinations and wish to cancel part of your ticket, you must first contact Joymark Travel so that we can inform you whether this is possible, as each supplier has different policy for such cases. This means that if you are identified as a non-show by the supplier (airline, cruise company, tour operator, etc), regarding the use of one part of your ticket, it is possible the remaining unused portion(s) of your ticket may be cancelled. It is also possible, in some cases, that the use of the remaining ticket vouchers can be used with additional charges above the original fare charged.
If your flight ticket or voucher has been issued, Joymark Travel may be able change or cancel your reservation, according to the supplier’s terms subject to any charges notified by the supplier along with Joymark Travel ’s administration fee for the service. Any charges are the same as applicable to all travel agencies by the supplier and depend on the timing of cancellation or changes as outlined by the supplier in the fare rules.
In the event a commission was paid to any parties including Joymark Travel when purchasing a service, in case of cancellation, it is non- refundable. In case of cancellations due to the supplier’s liability, no additional service fee will be charged by Joymark Travel. The refund procedure from suppliers can take between 60-120 days and any funds transfer fees to repatriate a refund to you will at your expense and subtracted from any funds forwarded to you.
Limits of Liability
Joymark Travel is not liable in case of the non-availability of services or products by the supplier, errors, omissions or refusals of the supplier, injury, death, property damage or other damages which may result from the supplier’s services, delays, cancellations, overbooking, strike, force majeure, which are not under our direct control, the privacy policies regarding any other internet websites and the information provided and published by each supplier regarding the provision of services.
Responsibility of Users
Use of this website constitutes your legal consent for some private information to be gathered about you as outlined in Joymark Travel’s Privacy Policy. You are obliged to use the website according to the laws of your resident country and/or Vietnam while complying with our general terms and conditions. Any use of the website for misleading purposes or profit, or purposes that could cause any damage to the provision of services, by either Joymark Travel or a travel suppler is prohibited. Any non-legitimate action in the use of this website shall result in your loss of services provided on this website and forfeiture of any funds/service received/ordered relating to the non-legitimate actions.
By confirming a reservation and purchasing on the Joymark Travel site, you assume the burden of proof for the transaction. If you wish to contest a charge on a credit card, for travel services purchased, shipping and handling charges, taxes, and other fees outlined to the customer during the booking process, you agree the bank should not make such a charge back against our company, our ticket processor, or the airline, until we discuss the charges with the bank and the burden of proof is met.
If any dispute is not handled through specified channels, we reserve the right to take legal action to recover all costs and damages.
Any dispute arising out of, or in connection with, a reservation booked on our site, this agreement shall be determined solely by the courts in Hanoi, Vietnam, and the customer hereby consents to the jurisdiction and venue of said courts. If suit is brought to enforce any of the provisions of this agreement, then the prevailing party shall be paid by the other party, all of the prevailing party's costs and expenses of prosecuting and/or defending the suit, including, without limitation, the reasonable attorneys' fees, court costs and expenses of the prevailing party.
We reserve the rights to report fraudulent credit card activity and invalid disputes to the appropriate authorities and credit bureaus.
Copyright and Trademark
This website and the Joymark Travel logo and name are the proprietary and exclusive property of Joymark Travel . Any reproduction, processing, copying, sale, or masking of the identity to the public of this website is strictly prohibited without prior written authority from Joymark Travel .
Modification of the Terms and Conditions
Joymark Travel reserves the right to modify or change the Terms and Conditions regarding the use of this website, at any time, without having any obligation to inform the User prior to, or after, the change or modification.